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Refund Policy for Red Panda AI

Last Updated: October 31, 2024

Thank you for choosing Red Panda AI! We want you to be completely satisfied with our professional appearance analysis service. Here's our refund policy:


1. Refund Request Period
- Customers can request a refund within 7 days of their premium subscription purchase.
- The refund window gives you adequate time to evaluate our detailed analysis features.

2. Eligibility Conditions:
- You must not use any of your credits.
- Refund requests should be submitted via email to [email protected].
- Please include your registered email address and specific reasons for dissatisfaction to help us improve.

3. Refund Processing:
- We will review your refund request within 3 business days.
- Approved refunds will be processed through your original payment method.
- The refund amount will be for the full subscription price.
- Any downloaded reports or analyses performed during the trial period will be archived upon refund.

4. Non-refundable Circumstances:
- Subscriptions past the 7-day window are non-refundable.
- Accounts that have used any of your credits are not eligible for refunds.

5. Premium Service Continuation:
- During the refund review period, your premium access will remain active.
- Upon refund approval, your account will revert to the basic analysis tier.
- You'll maintain access to any basic analysis results previously generated.

6. Contact Us:
- For any questions about our refund policy or to request a refund, please email [email protected]
- We aim to respond to all inquiries within 24 hours.