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Refund Policy for Red Panda AI
Last Updated: October 31, 2024 Thank you for choosing Red Panda AI! We want you to be completely satisfied with our professional appearance analysis service. Here's our refund policy: 1. Refund Request Period - Customers can request a refund within 7 days of their premium subscription purchase. - The refund window gives you adequate time to evaluate our detailed analysis features. 2. Eligibility Conditions: - You must not use any of your credits. - Refund requests should be submitted via email to [email protected]. - Please include your registered email address and specific reasons for dissatisfaction to help us improve. 3. Refund Processing: - We will review your refund request within 3 business days. - Approved refunds will be processed through your original payment method. - The refund amount will be for the full subscription price. - Any downloaded reports or analyses performed during the trial period will be archived upon refund. 4. Non-refundable Circumstances: - Subscriptions past the 7-day window are non-refundable. - Accounts that have used any of your credits are not eligible for refunds. 5. Premium Service Continuation: - During the refund review period, your premium access will remain active. - Upon refund approval, your account will revert to the basic analysis tier. - You'll maintain access to any basic analysis results previously generated. 6. Contact Us: - For any questions about our refund policy or to request a refund, please email [email protected] - We aim to respond to all inquiries within 24 hours.